DON’T let the job title put you off what is a lovely role, after all, what could be lovelier than helping employees of your company, past and present, by providing the information they need about their company pension. In this super role, especially if you enjoy helping people and being organised, you will be responsible for answering and resolving calls and written correspondence to the employee Pensions helpline and support the creation of files and calculations for the administration teams. We told you! A call advisor role with a big difference! You would be there to help people working for your company only, no cold calls, no unknown callers, just fellow workers, what could be nicer… well actually the same job but with other elements so each day is varied, where you will always be learning additional skills and developing.
You will be responsible for answering calls to the Pensions helpline ensuring the call is seen through to the point of resolution and closure. Supporting the Pension teams to respond to written enquires either by letter or e-mail. Maintaining the Pension administration system and supporting databases with all relevant information from calls and contact with colleagues. Understanding the SLA's for the Pension helplines and proactively supporting all processes to maintain compliance and minimise escalations and complaints. Completing quality assurance checks on both verbal and written communications from the Pension helplines. Creating ill health and death files and supporting the administration teams to complete the investigations and Calculations, where required. Completing short life expectancy and divorce calculations, where required. Providing clerical support to other members of the department, and taking the initiative to identify processes and opportunities to improve the team's knowledge and efficiencies, whilst always following the Business Code of Conduct and always acting with integrity and due diligence.
If this sounds like your ideal role you will need to have at least some basic experience of occupational pensions administration (DB would be wonderful if possible), using pensions systems, or even doing benefit calculations (not essential), coupled with a little UK pension's legislation knowledge. If you have these career foundations already we would love to hear from you and help you build an exciting career in occupational pensions.
For further information, to apply, or for a formal/informal discussion please contact me.