Your role:

To ensure that pension schemes operate effectively on a day-to-day basis.

As well as daily administration of a pension scheme there is also monthly and yearly work.

E.g. annual pension increases, benefit statements.

Scheme Types: Various depending on client.

Scheme Sizes (Banding): All sizes from small to very large. All industry sectors. 

Scheme Members:

• Active

• Joiners
• Leavers

• Pensioners

Contributions:

• AVC's, Additional Voluntary Contributions
• FSAVC's, Free Standing Additional Voluntary Contributions
• Stakeholder Contributions

Main Duties:

• Provide administration service to scheme members

• Manual calculations
• Computerised calculations
• Inland Revenue Maximum Limits calculations
• Calculation and production of annual pension statements

• Checking all benefit entitlements and options

• Joiners, Leavers, Retirements, Deaths, Refunds, Transfers, Surrenders

• Investigate & answer member queries
• Update pension scheme member records
• Maintain output and control work volumes
• Monitor own standards and achieve

• Report any complaints
• Suggest changes for improvement e.g. streamline systems
• Highlight problems that impact on performance

Technical:

• Ensure/Strive to be technically competent
• Understand scheme rules, regulations and current pensions legislation

• Continue to grow knowledge of current legislation, monitor legislative changes and impact on work

Clients:

• Achieve administration targets
• Monitor SLA's (Service Level Agreements)
• Monitor workloads for client billing

Attributes:

• Team Player who enjoys assisting peers and juniors

• Work on own initiative
• Strong analytical skills
• Organisational skills
• Process driven
• Able to follow workflow guidelines
• Able to maintain service standards
• Aspire towards achieving next level up
• Demonstrate motivated and driven
• Show flexibility/Be receptive to change